These Terms & Conditions govern all reservations and stays at Abalone Guesthouse ("the Guesthouse"). By making a reservation, guests agree to be bound by these Terms & Conditions.

• Reservations are confirmed once the required deposit or full payment has been received.
• Reservations are subject to availability.
• The Guesthouse reserves the right to refuse or cancel any reservation where necessary.

• Payment in full is required to confirm a booking.
• Any outstanding balance is payable before or upon check-in.
• We accept payment by EFT, credit/debit card, and other approved payment methods.
• All prices are quoted in South African Rand (ZAR) and include VAT where applicable.

• Early check-in and late check-out may be available upon request and subject to availability.
• Additional charges may apply.

All guests may be required to present valid identification upon arrival.

• Only the number of guests confirmed in the reservation may occupy the room.
• Additional visitors are only permitted with management approval.
• Additional charges may apply for extra guests.

• Children of all ages are welcome.
• Children under 2 stay free when using existing bedding.
• Parents and guardians are responsible for supervising children at all times.

Not applicable for non-refundable rates.

Refunds are processed using the original payment method.

Changes to reservations are subject to availability and may result in revised rates.

Failure to arrive without prior notice will result in the reservation being cancelled and the full booking amount being forfeited.

The Guesthouse is a non-smoking establishment. Smoking is only permitted in designated outdoor areas.

A cleaning fee may be charged where smoking occurs inside rooms.

Pets are not permitted unless specifically authorised in writing before arrival.

Guests are requested to respect other guests. Quiet hours apply between 22:00 and 07:00.

Guests are responsible for any damage caused by themselves or members of their party. The Guesthouse reserves the right to recover repair or replacement costs.

The Guesthouse accepts no responsibility for loss, theft, or damage to personal belongings unless caused by gross negligence on the part of the Guesthouse. Guests should ensure valuables are secured at all times.

Parking is provided at the guest's own risk. The Guesthouse is not liable for theft or damage to vehicles or their contents except where required by law.

Complimentary Wi-Fi is provided as a convenience. The Guesthouse does not guarantee uninterrupted service and accepts no liability for service interruptions.

Guests may not use the internet connection for unlawful purposes.

The Guesthouse shall not be liable for failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, severe weather, power failures, pandemics, government actions, civil unrest, or other unforeseen events.

The Guesthouse reserves the right to refuse admission or require guests to leave where they:

• Breach these Terms & Conditions;
• Engage in abusive, illegal, or threatening behaviour;
• Cause disturbance to other guests; or
• Damage property.

Refunds in such circumstances are at management's discretion and subject to applicable law.

To the fullest extent permitted by South African law, the Guesthouse's liability for any claim arising from a guest's stay shall be limited to the amount paid for the accommodation.

Nothing in these Terms excludes liability that cannot legally be excluded.

Personal information is collected, processed, and stored in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Information is used only for reservation management, legal obligations, and improving guest services.

Guests agree to:

• Respect other guests and neighbours.
• Keep noise to a minimum.
• Not engage in illegal activities.
• Report any maintenance issues promptly.
• Keep rooms reasonably clean.
• Return all keys or access devices upon departure.

Lost keys or remote controls may incur replacement charges.

These Terms & Conditions shall be governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the appropriate South African courts.

Abalone Guesthouse